Privacy Policy

Last Updated: January 2025

Safari Wallet Limited (“Safari Wallet,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Payment information (M-Pesa number, card details processed securely via our payment partners)
• Travel preferences and booking history
• Device information and usage data
• Location data (with your consent) to provide relevant destination recommendations

2. How We Use Your Information

We use the information we collect to:

• Process your bookings and payments
• Manage your Safari Wallet account and balance
• Operate the #TripSave auto-savings feature
• Process group split payments
• Calculate and manage your Tusk Loyalty Points
• Send booking confirmations, itineraries, and travel updates
• Provide customer support via WhatsApp and in-app chat
• Improve our services and develop new features

3. Payment Security

All payments processed through Safari Wallet, including M-Pesa transactions, bank transfers, and card payments, are secured using industry-standard encryption. Your payment details are never stored on our servers — they are processed through certified payment partners including Safaricom M-Pesa and licensed payment processors.

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Safari and travel operators to fulfill your bookings
• Payment processors to complete transactions
• Insurance partners for travel protection coverage
• Law enforcement when required by applicable law

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at privacy@safariwallet.africa.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can manage your privacy settings within the Safari Wallet app or contact our data protection officer at privacy@safariwallet.africa.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Safari Wallet Limited
Westlands, Nairobi, Kenya
Email: privacy@safariwallet.africa
Phone: +254 700 SAFARI